Last updated: 3 September 2026

INOVACRIL - ACRYLIC CONCEPT, LDA
Tax ID: 502 590 289
Registered office: Estrada Nacional 9-2, Pavilhão Industrial n.º 10, Pero Negro, 2590-425 Sobral de Monte Agraço, Portugal
Share capital: €50,000.00
General phone: +351 261 780 200
Sales phone: +351 261 780 201
Sales mobile: +351 919 532 810
Email: comercial@inovacril.pt
Online store: https://theinovacril.com/

1. Complaints Book

Consumers may use the Electronic Complaints Book:

https://www.livroreclamacoes.pt/

It is recommended to place a permanent, easily accessible link in the website footer.

2. Alternative Resolution of Consumer Disputes

Under Law No. 144/2015, consumers must be informed about the competent alternative consumer dispute resolution entities.

For INOVACRIL's registered office in Sobral de Monte Agraço, the territorially relevant entity indicated is:

CNIACC — National Centre for Information and Arbitration of Consumer Disputes
Website: https://www.cniacc.pt/
Email: geral@cniacc.pt
Phone: +351 253 619 107
Address: Rua D. Afonso Henriques, n.º 1, 4700-030 Braga

CNIACC covers Sobral de Monte Agraço within its territorial area.

Consumers can check up-to-date information on ADR entities through the Direcção-Geral do Consumidor (Directorate-General for Consumers) and the entities' official pages.

3. Former European ODR platform

The European online dispute resolution platform created by Regulation (EU) No. 524/2013 was discontinued on 20 July 2025.

For this reason, an old link to the ODR platform should not be kept on the website as if it were an active channel.

The European Commission now provides “Consumer Redress” information and lists of dispute resolution entities.

4. Direct complaint to INOVACRIL

Before or independently of contacting an external entity, the customer may contact:

Email: comercial@inovacril.pt
Phone: +351 261 780 200